Complaints and disputes
The User may submit his or her suggestions or complaints to Travelcare, located at Rua Damião de Góis nº 323, 4050-227 – Porto, through the telephone line +351 223 322 237 or the e-mail geral@travelcare.pt.
In the event of a dispute, the consumer may resort to an alternate Consumer Dispute Resolution Entity. In accordance with Law no. 144/2015 of September 8, we inform you that the Client may use the following Alternative Dispute Resolution entities: Client Provider of Travel and Tourism Agencies in Portugal www.provedorapavt.com, Arbitration Commission of Turismo de Portugal in www.turismodeportugal.pt or to any of the entities duly indicated in the list available by the Directorate General of the Consumer in http://www.consumidor.pt/ whose consultation we advise already.
Tratamento de dados pessoais
The User authorizes Travelcare to treat in an automated manner the personal data provided, in particular, by the use of cookies.
Travelcare is not responsible for any inconvenience or damage caused to the user by the use of the Internet network, such as: service interruption, external intrusion, anomalies caused by computer viruses or any other case of force majeure.
Either it’s a business account or leisure travel, Travelcare will offer you a relaxed and comfortable travel experience!
- (cost of a national or international call depending on your plan) +351 223 322
237 237
238
239
- (cost of a national or international call depending on your plan)+351 225 084
760 760
761
762
Rua Engenheiro Ferreira Dias 452, 1º andar
4100-246 Porto
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